About
Reporting to the General Manager and working closely with the Technical Director, the Buyer and Customer Support is responsible for coordinating supplier orders, maintaining ERP data accuracy, and ensuring responsive communication with customers.
The role focuses on managing supplier relationships, tracking deliveries, and supporting the operations team to ensure that products and information flow smoothly between production, logistics, and customers.
Seize the opportunity!
Send your application now to admin@truerc.ca
Main Responsibilities
- Identify, evaluate, and develop relationships with strategic suppliers.
- Negotiate prices, payment terms, and delivery deadlines to optimize costs.
- Place purchase orders while respecting budgets and identified needs.
- Rigorously track supplier orders and ensure deadlines are met.
- Manage claims, returns, and quality issues with suppliers.
- Regularly evaluate supplier performance (quality, deadlines, service).
- Actively search for new sourcing options to improve competitiveness.
- Maintain optimal inventory levels to avoid stock shortages.
- Analyze consumption trends and forecast supply needs.
- Identify slow-moving items and propose solutions.
- Coordinate with the operations team to anticipate customer project needs.
- Update inventory data in the ERP system with precision.
- Support the on-site team during physical inventories by ensuring data accuracy in the ERP system and supplier records.
- Respond to incoming customer requests via email, phone, and portals (goal: less than 4 business hours).
- Provide information on product availability, deadlines, and pricing.
- Handle basic questions regarding product specifications and compatibility.
- Escalate complex technical requests to the Coordinator or engineering team.
- Proactively follow up on customer satisfaction and gather feedback.
- Resolve customer issues related to orders, deliveries, or products.
- Serve as a liaison point between suppliers, the General Manager, and the operations/logistics team.
- Coordinate goods receipts and verify delivery compliance.
- Ensure smooth communication of supply deadlines to the sales team.
- Participate in the rapid resolution of issues affecting customer satisfaction.
- Contribute to the optimization of purchasing and customer service processes.
- Keep supplier records and product catalogs up to date in the ERP.
- Document all customer interactions in the CRM with precision.
- Prepare reports on purchases, savings achieved, and supplier performance.
- Analyze purchasing costs and identify optimization opportunities.
- Ensure all records meet regulatory and quality requirements.
Required Skills
- DEC in administration, supply management, commerce, or equivalent experience.
- Proficiency in MS Office tools (advanced Excel, Word, Outlook).
- Experience with CRM/ERP systems (Odoo, NetSuite, SAP, or similar) a major asset.
- Knowledge of purchasing processes, negotiation, and inventory management.
- Ability to analyze data and create relevant reports.
- Basic knowledge of technical specifications (electronics, telecommunications) an asset.
- Excellent negotiation skills and ability to establish win-win relationships.
- Strong customer service orientation with empathy and responsiveness.
- Analytical ability and critical thinking to evaluate suppliers and costs.
- Rigorous organization and ability to manage multiple files simultaneously.
- Clear and professional communication (written and oral).
- Proactivity in identifying solutions and opportunities.
- Stress resistance and ability to meet deadlines under pressure.
- Collaborative spirit and ability to work in a team.
- Discretion and integrity in managing sensitive business information.
- Technical curiosity and genuine desire to learn the technical aspects of RF antennas.
- Aptitude for continuous learning and willingness to develop product expertise.
- Fluency in French (oral and written).
- Professional English required to communicate with international suppliers and certain customers.
Desired Experience
- 2 to 4 years of experience in supply, purchasing, or supply chain management.
- Experience in customer service or commercial support an important asset.
- Experience in a B2B environment in a technical sector (electronics, telecommunications) highly appreciated.
- Experience negotiating with international suppliers an asset.
Performance Indicators
- Maintain a product availability rate above 95%.
- Reduce purchasing costs by at least 5% annually through negotiation.
- 95% of supplier orders delivered within agreed deadlines.
- Supplier performance score maintained above 4/5.
- 90% of customer requests answered in less than 4 business hours.
- Customer satisfaction score above 4.5/5.
- Resolution of 70% of first-line requests without escalation (progressive increase with technical skill development).
- No stock shortages negatively impacting a major customer.
- Relevant and accurate product recommendations based on customer needs.
- Maintain an ERP/CRM data accuracy rate above 98%.
- Optimized inventory turnover with reduction of obsolete items.
- Complete and up-to-date documentation of all interactions (customers and suppliers).
- Identification and integration of at least 2 new competitive suppliers per year.
- Proposal of at least 1 purchasing or service process improvement per quarter.
- Consistent positive feedback from the Coordinator and team on support quality.
- Measurable progress in technical product mastery (evaluated quarterly).
- Active contribution to improving technical documentation accessible to customers.
- Contribution to cost optimization and profitability.
- Strengthening TrueRC’s reputation for reliability and responsiveness.
- No complaints related to supply or availability issues.